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Introduction

Proficiency Testing Australia (PTA) conducted a survey of companies involved in the PTA Concrete Round 26 Proficiency Testing Program. 

The aim of this survey is to obtain customer opinion and feedback concerning the PTA Concrete Proficiency Testing Program.  The survey was conducted between 22 July - 2 August 2019 by PTA’s Business Developer, Dr Emilia Cincu, using the on-line tool Survey Monkey. The contact person for each organisation was emailed information concerning the survey and how to participate on 22 July 2019.

Graphical summaries for each of the questions in the survey are presented in the Results section. 

Methods

The survey consisted of ten (10) questions, regarding the following subjects:

Ranking

Results

An email inviting participants to complete the survey was sent to a total of 62 organisations. Of these, 29 surveys were completed. This represents a 47% response rate.

Question 1:  Based on your past participation, how would you rate the overall quality of PTA’s Concrete proficiency testing program?

                        


Question 2: How do you rate the type of samples chosen to meet your needs?

 


Question 3: How do you rate the frequency of the programs to meet the needs of your laboratory?

 


Question 4: How would you rate the content of the Concrete proficiency testing program Summary Sheets and Final Reports in providing you with an evaluation of your testing performance?

 


Question 5:  How would you rate the timeliness of result notification?

 


Question 6: Do you participate in any other PTA proficiency testing programs?  Please specify:

Participants indicated participation in other PTA programs such as:


Question 7:  Are there any other concrete test methods that you would like to be included in our program or in a separate program (e.g. AS 1012.11 Flexural strength)? Please specify the test methods:

Participants indicated an interest in the following methods:


Question 8:  Are there any other proficiency testing programs that you would participate in if they became available?  Please specify the area of testing required:

Response:


Question 9: Would you recommend participation in PTA’s Concrete proficiency testing program to others?

 


Question 10: Do you have any general comment concerning PTA’s Concrete proficiency testing program?

Response:  

A good response was received to this question, with a number of suggestions offered for improvement/development of the program, especially concerning the variety of the tests. 

The practicality of implementing these changes will be determined during the planning for upcoming rounds.  A number of complements were also given as part of the response to this question.  Some of these are included below:

Discussion

Customer satisfaction with PTA’s Concrete proficiency testing programs appears to fall within the “Excellent” to “Good” categories.  This is a very pleasing result.  The customer feedback obtained from this survey will be useful in further developing the program for future rounds.

PTA would like to extend a big thank you to all the participants of this survey.  Your feedback will assist us in improving our proficiency testing programs.  Please This email address is being protected from spambots. You need JavaScript enabled to view it. for further information on the Concrete program.