PTA’s Non-Destructive Testing (NDT) Proficiency Testing Programs - Customer Survey Outcome

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Introduction

Proficiency Testing Australia (PTA) conducted a survey of companies involved in the PTA Non-Destructive Testing (NDT) proficiency testing programs.  These programs include Radiography, Ultrasonics and Magnetic Particle Inspection.

The aim of this survey was to obtain customer opinion and feedback concerning the PTA NDT proficiency testing programs.  The survey was conducted in October/November 2015 by PTA’s Quality - Business Development Manager, Frances Watton, using the on-line tool - Survey Monkey.  Participants were selected from PTA’s list of NDT proficiency testing program participants.  The contact person for each organisation was emailed information concerning the survey and how to participate on 28 October 2015.

Graphical summaries for each of the questions in the survey are presented in the Results section.

Methods

The survey consisted of ten (10) questions, regarding the following subjects:

The majority of the response categories were a ranking from Excellent to Poor. The response “N/A” is an abbreviation for “Not Applicable.”

Results

An email inviting participants to complete the survey was sent to a total of 55 organisations.  Of these, 6 surveys were completed. This represents an 11% response rate.

Questions and Answers

Question 1:  Based on your past participation, how would you rate the overall quality of the PTA Non-Destructive Testing (NDT) series of proficiency testing programs?  (Including Radiography, Ultrasonics, Magnetic Particle Imaging).

Response:

 

Question 2:  How do you rate the type of test items chosen to meet your needs?

Response:

Question 3:  How do you rate the frequency of the programs to meet the needs of your laboratory?

Response:

Question 4:  How would you rate the content of the NDT Summary Reports and Final Reports in providing you with an evaluation of your testing performance?

Response:

Question 5:  How would you rate the timeliness of result notification?

Response:

Question 6:  Overall, how satisfied are you with the amount of contact between you/your organisation and PTA?

Response:

Question 7:  Overall, how satisfied are you with the customer service you received from PTA staff?

Response:

Question 8:  Are there any other proficiency testing programs that you would participate in if they became available?  Please specify the area of testing required:

Response: Dye penetrant

 

Question 9:  Would you recommend participation in PTA’s NDT programs to others?

Response:

Question 10: Do you have any general comment concerning the PTA NDT series of programs?

Response:

A limited response was received to this question.  One respondent commented on the price of the PTA NDT program being more expensive than other providers, while another respondent indicated that options for follow-up testing in the event of poor performance would be ideal.  This feedback will be discussed within PTA as part of its continual improvement process.

Discussion

Customer satisfaction with the NDT proficiency testing programs appears to fall within the “Very Good” and “Moderately Satisfied” categories.  This is a pleasing result.  The customer feedback obtained from this survey will be useful in further developing the program for future rounds.

PTA would like to extend a big thank you to all the participants of this survey.  Your feedback will assist us in improving our proficiency testing programs.  Please contact Michael Li - This email address is being protected from spambots. You need JavaScript enabled to view it. for further information on the NDT programs.